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At FlyYarn, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Exchange Policy carefully before requesting a return or exchange.
Eligibility for Return or Exchange
You may request a return or exchange if:
- The product received is damaged or defective.
- You received the wrong item, color, or size.
- The product has a manufacturing defect.
- The item is unused, unwashed, and in its original condition.
- All original tags, labels, packaging, and invoices are intact.
Return & Exchange Request Timeline
To be eligible for a return or exchange, you must notify us within 3 days of receiving your order.
Requests made after this period may not be accepted unless required by applicable law.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Products that have been worn, washed, or altered.
- Items without original tags or packaging.
- Products damaged due to customer misuse.
- Clearance, promotional, or final sale items (unless damaged or incorrect).
- Gift cards or digital products, if applicable.
Exchange Process
If your requested size or color is available, we will arrange an exchange after receiving and inspecting the returned product.
If the requested item is unavailable, you may choose:
- Another product of equal value.
- A product of higher value by paying the price difference.
- Store credit, where applicable.
Return Process
To request a return:
- Contact our customer support with your order number and reason for the return.
- Share clear photos if the item is damaged, defective, or incorrect.
- Wait for approval from our support team.
- Return the item using our designated courier or an approved delivery method.
- Once the product is received and inspected, we will process your request.
Return Shipping Charges
- If the return is due to our mistake (wrong product, damaged item, or manufacturing defect), FlyYarn will bear the return and replacement shipping costs.
- If the return is requested for personal reasons (such as ordering the wrong size or changing your mind), the customer will be responsible for all shipping charges.
Refund Policy
Approved refunds will be processed after the returned item has been inspected.
Refunds may be issued through:
- Mobile Banking
- Bank Transfer
- Original Payment Method (where applicable)
Shipping charges are generally non-refundable unless the return is due to an error on our part.
Refund processing may take 7–10 business days, depending on the payment method.
Quality Inspection
All returned products undergo a quality inspection before approval. FlyYarn reserves the right to reject any return or exchange request that does not meet the conditions outlined in this policy.
Damaged Packages
If your package appears damaged during delivery, please:
- Take photos before opening the package.
- Inform the delivery representative if possible.
- Contact our customer support immediately with the relevant details.
Policy Updates
FlyYarn reserves the right to modify this Return & Exchange Policy at any time. Any updates will be posted on this page with the revised “Last Updated” date.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through our Contact Us page. We are always happy to assist you.